In my neighborhood, all power and phone lines are buried so laying the line required some digging. A conduit for the fiber-optic cable is run under the lawn to the house. Contractors covered their tracks pretty well. Once the conduit is buried. You're set for the installation. The lead time for this installation from the initial call was about 10 days. Each fiber-optic hub serves 12 homes. Each house has a connection once the fiber-optic lines are run through the conduits orange tubes.
These run under the street to my house. I'll be the second house in the 12 homes served by this hub to get FiOS. Each house has its own line. The cable now has to be pulled through the conduit to the house. In the meantime, it sits on the sidewalk.
On left, where the FiOS box goes. On right, the old telephone box. The old telephone box and the copper wiring stays, but essentially becomes obsolete once FiOS is up and running. The phone signal is carried over the fiber-optic network. It take a few minutes for Verizon to transfer your number to the new network. Copper wiring inside the home remains in tact. Contrary to some reports Verizon doesn't strip the home clean of copper wiring. Once the box is connected to the home the connection to Verizon's network is completed across the street.
In the basement the battery backup is installed. The tech says the battery gives you TV and Internet access for about 20 minutes in a power outage. Then the battery concentrates on phone service.click
Photos: Verizon FiOS installation step by step
Battery life varies, but replacements are standard and purchased at many places. Once the power and fiber-optic lines are hooked up the installation moves along quickly. That statement assumes your connections are all set. While Verizon runs fiber-optic cables to your home it uses your existing cable infrastructure to your television and PC. In this case the set-top boxes from Verizon and Comcast were nearly identical.
While Verizon's televison service was interesting I was really focused on the Internet connection. In fact, the Net connection is what led to the move away from Comcast. You have to use Verizon's wireless router. The tech was aware of complaints about this policy. The general idea is that Verizon's router is connected to the central office for monitoring.
In talkbacks there were some complaints about the range of Verizon's router. This particular router was manufactured by Actiontec. I found the range to be fine. Download speeds thus far hover around 15 mbps with the spike here and there. Speed test conducted at Speakeasy.
Photos: Verizon FiOS installation step by step
I always can use a lower rate and if you can Help seniors it would still be appreciated. I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process.
I can now change to my Roku without having to get up and do it manually. The problem arose after my tv died, the tv that the home tech who installed fios hooked up, then the new less smart tv that I must use now, did not link up automatically with the remote. Problem has been solved by kind courteous rep. There was a survey sent I entered it late and it was vague.
How do I connect a new phone jack to the FIOS ONT? - Verizon Fios Community
So, overall I had a positive experience with Both phone reps and I am quite satisfied. I would always welcome an even lower bill. But service is good and fast! No more buffering and loading!!!
Thank you very much! Fios used to be great and I have been a customer with them for over 12 years! However lately the customer service has been terrible the bills are outrageously high and i am stuck in a contract that is most definitely one of the worst Ive ever heard of!! When I called about this i was told they made an error and charged me for a set up fee i was never supposed to have been charged for!
I want OUT of this awful contract NOW so i can actually go to a company that works with and is polite to their customers, especially ones that have been loyal for 12 years!!! I wish i had canceled the service when i had the chance!!
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This app is only available on the App Store for iOS devices. Description Get access to your Verizon Account and Services when you want, where you want with the newly redesigned My Fios app.
The new feature puts current Quantum Gateway users in control of their Internet experience. Improved "Where is My Tech" features. My Fios is now integrated with the new and exciting Fios TV app! Happy New Year from Fios! We're starting off right by incorporating your feedback in this release of the My Fios app. Dec 17, Version 5. Information Seller Verizon Services Corporation.
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